At Giselle Electronics, we are committed to providing high-quality products and excellent customer service. If you receive a damaged or defective product, you may be eligible for a return and refund under the following conditions.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery.
- The return request is made immediately upon receiving the item, along with clear proof (photos or videos) of the issue.
- The item is unused, in its original packaging, and includes all accessories.
- The serial number or product identification code is intact and has not been tampered with.
2. Return Process
- To initiate a return, contact our customer support team with your order details and proof of the issue.
- Our team will review the request and confirm eligibility.
- Once approved, we will arrange for the pickup or provide return instructions.
- The item must be returned in its original condition, including the packaging and all accompanying materials.
3. Refund Policy
- Refunds will be processed in cash at the time of return pickup.
- Refunds will only be issued for items that meet the return eligibility criteria.
- No refunds will be provided for items that show signs of use, accidental damage, or unauthorized modifications.
- If a return request is declined, the product will not be eligible for refund or replacement.
4. Important Notes
- We do not offer exchanges or replacements unless the item is defective or incorrect.
- Customers are responsible for ensuring someone is available to receive the pickup at the agreed time.
- If the returned item does not meet our return criteria, the request will be declined and the item will be returned to the customer.
5. Contact Us
For any return or refund-related inquiries, please contact our customer support team. at [email protected]